At PetiteShine, every piece of jewelry is thoughtfully crafted and carefully packed — ready to shine the moment it reaches you.
All items are in stock and ready to ship, so your order will be on its way soon after you place it.

We work closely with our trusted partners and carriers like USPS, DHL, UniUni, and other local postal services to make sure your treasures arrive safely and on time.

A. PROCESSING & SHIPPING TIME

Orders are processed once payment is confirmed. Our business days are Monday through Friday (Eastern Time), excluding major U.S. holidays.

Estimated Delivery Time

• Shipping Time: 4–6 business days

During peak periods or special occasions (e.g. Christmas, Mother’s Day), there might be slight delays due to high order volume.

Shipping Cost

We currently ship within the United States only.
Rates are as follows:

• Standard Shipping: $6.95 – $9.95 per order

B. ORDER TRACKING

Once your order ships, you’ll receive email updates along with tracking information. You can also check real-time status anytime on our Tracking page. 

If it is over your estimated arrival date, please contact us at support@petiteshine.com and we can take care of this for you.

C. INCORRECT ADDRESS OR UNCLAIMED ORDERS

Please double-check your shipping address at checkout. If we notice missing or incorrect details, we may contact you to update them, which could delay your delivery

We are not responsible for orders that are:

• Delivered to the wrong address due to incorrect or incomplete information provided by the customer
• Returned to sender and unclaimed (returned items will be donated and not eligible for a refund)

If your package is returned for these reasons, we cannot issue a refund.
However, you may request a replacement by covering the cost of the item and reshipping fees.

Please note: If you ask the carrier to redirect or forward your package after it ships, we are not liable for any loss, damage, or delays that may occur

Customer satisfaction is our top priority, and we're committed to resolving any issues to ensure a positive experience. Thank you for choosing PetiteShine. If you need any further assistance, please feel free to reach out to us at support@petiteshine.com