At PetiteShine, we want you to feel happy and confident with every piece you receive.
If something isn’t quite right, just reach out within 30 days of delivery — we’ll gladly assist with a return, refund, or store credit to make it right.

A. RETURN

How Do I Return My Order?

You have 30 calendar days from the date of delivery to return an item.

To be eligible for a return:

• Your item must be unused and in its original condition.

• It must include the original packaging, along with all accessories and paperwork.

• Returns must be postmarked within 30 days of receipt (e.g., if received on January 1, it must be postmarked by January 31).

• Items must be returned using an insured and trackable shipping method.

Please note:
Return shipping costs are the responsibility of the customer.
We recommend using a tracked and insured service to ensure your package reaches us safely.

Processing Time:

Returns are typically processed within 14 business days from the day we receive your package. We’ll email you as soon as your return has been reviewed and completed.

B. REPLACEMENT

We will send a free replacement if:

• Your item arrived damaged, defective, misprinted
• You received the wrong item or design (not as stated in your Order Confirmation email)
• Your package was lost in transit, while the shipping address was correct

In some special cases, we may also support an exchange for a different size, color, or style. You’ll need to cover the shipping fee and any price difference (if applicable)

C. REFUND/STORE CREDIT

We’ll issue a full or partial refund (or store credit) if:

• A replacement is not practical (e.g. out of stock or delayed beyond a reasonable time...)
• Your order was lost and cannot be re-shipped

D. NO REFUND OR REPLACEMENT

• Requests made more than 30 days after the product delivery
• Personal reasons (change of mind, no longer wanting the item) more than 2 hours after order placement or after delivery
• Incorrect order details provided by customer (wrong size, name, address, etc.)
• Product damaged by misuse, mishandling, or poor maintenance
• Product purchased during a sale or any promotion (unless defective)
• Personalized products (unless there is a major issue such as receiving a damaged or wrong item)
• Incorrect Address or Unclaimed Packages:
  • Orders sent to incorrect, incomplete, or outdated addresses
  • Packages returned due to being unclaimed at the post office

E. HOW TO REQUEST SUPPORT

We're here to help. If you believe there's an issue with your order, please follow the steps below:

STEP 1: Contact us at support@petiteshine.com

STEP 2: Include the following information in your email:

• Order number
• Photos/ videos of the items you received
• The label package
• A detailed explanation for your return/refund request

STEP 3: Our support team will review the submited photos/videos of the defective item, and if your item meets the requirements, we will proceed as follows:

• Replacement: We’ll reship your item at no cost
• Refund: We’ll issue the refund to your original payment method (allow 2–5 business days)
• Store credit: You’ll receive a code for future use

We hope these terms are clear enough to help you shop with peace of mind, and allow us to take the best care of you when needed.

If you ever have questions or run into an issue, just reach out to us at support@petiteshine.com. We’re always here to listen and assist!